Client Experience & Product Specialist
Location:
Austin, TX
Status:
Contract- Onsite
Be the voice of the client. The translator of technology. The strategist behind the experience. The Client Experience & Product Specialist will use data, client insights, and strategic thinking to influence product roadmaps and drive meaningful improvements across digital platforms. From executive-level initiatives and RFPs to communications, training, and product adoption, you’ll have a hand in shaping how clients experience the organization. Ready to turn insight into impact? Apply today!
YOUR Why
The Client Experience & Product Specialist serves as a strategic advisor and cross-functional liaison between Client Services, Sales, Product Support, Operations, and Executive Leadership. Exercising independent judgment and discretion, you will evaluate client trends, interpret product usage data, and develop strategic recommendations that directly influence product roadmap decisions, communication strategies, and client adoption initiatives. In this autonomous role, you will shape and optimize client engagement across proprietary digital platforms while advising senior leadership on product readiness, communication governance, and operational efficiency.
How YOU Will Spend YOUR Days
Serve as the primary liaison between Client Services and Product Support, evaluating client feedback to recommend feature prioritization and roadmap alignment.
Analyze usage data, survey results, and stakeholder input to develop actionable strategic recommendations.
Identify risks to product adoption and advise leadership on solutions balancing client experience, business goals, and technical feasibility.
Develop and execute comprehensive communication strategies for client-facing technology platforms, defining messaging cadence, channels, and audience segmentation.
Author and oversee communications regarding product releases, enhancements, and organizational initiatives while maintaining strict brand and compliance standards.
Partner with Executive Leadership and Sales to craft strategic RFP responses that translate technical capabilities into revenue-generating, client-focused narratives.
Collaborate cross-functionally to ensure strategic proposals reflect organizational scalability and long-term value.
Develop, maintain, and optimize legal case informational websites supporting client engagement and analyze performance metrics for continuous improvement.
Develop and distribute client-facing newsletters aligned with key organizational initiatives.
Monitor engagement data to ensure platform security, user-data accuracy, and centralized archive maintenance.
Create training materials, facilitate cross-functional alignment, and serve as the subject-matter expert on client-facing technology and communication best practices.
What YOU Bring
Bachelor’s degree in Business, Communications, Technology, or a related field (or equivalent practical experience).
1+ years of experience in client experience, product strategy, consulting, operations, or a related strategic role.
1+ years of experience collaborating cross-functionally with product support, operations, and client-facing teams.
2+ years of experience translating complex technical concepts into business-focused messaging.
2+ years of experience supporting executive-level initiatives, strategy, or decision-making processes.
Proven track record of developing strategic communications or client engagement initiatives.
Strong strategic thinking, analytical capabilities, and independent decision-making skills on complex business matters.
High-level project management, organizational prioritization, and multi-initiative management in a fast-paced environment.
Exceptional written and verbal communication skills with polished executive presence.
Location: Onsite, contract position (4-4.5 months) in Austin, TX
Compensation: $45-$65/hour DOE
No third parties: no C2C or sponsorship available
Post id:
CEPS-A
